How Internal Service Desk can transform the workplace

Any team with more than 100 people, requires service desk to serve internal customers, i.e. employees. There are many internal service departments in any organisation, which provide internal support. In order to function smoothly and transparently, a central system is a must. Steve Jobs said, “Business is a Team Sport”. …

IVR Solutions and IVR Call Center Case Studies.

Indian businesses have used interactive voice response, IVR Solutions in very innovative ways for customer service. IVR Call Centers where IVR Systems are deployed can handle large call volumes with very minimal human resources. Here are four case studies, where Enjay Synapse is used as IVR  System. Summary of IVR …

What is IVR [Video]

All of us have used IVR system more than we can think. Still the question, What is IVR remains unanswered entirely. IVR is used to handle huge of calls at a little cost. IVR is used for automatic call distribution as well as serving the caller by providing required information …

Benefits of WhatsApp CRM Integration

WhatsApp is probably most used means of communications across the planet. In India, WhatsApp is very widely used for business also. Apparently, your Customers also use WhatsApp for communication. WhatsApp CRM integration can be of extremely effective means of communication especially by using Templates and automated transactional WhatsApp Messages. Bulk …

Opening of Enjay Ahmedabad Branch

After the recent launch of Enjay Branch in the UK, we are very pleased to announce that we are opening up a branch office in Ahmedabad, Gujarat (Heritage City of India). We are shifting our office in Gandhinagar to a bigger and a modern office in Ahmedabad which will be …

Disadvantages of Cloud Telephony

Cloud Telephony has become a buzz word while choosing any call centre options or technology. But have you ever thought or discussed its features with the Sales guy selling you the Telephony solution. Let’s discuss the features of Cloud Telephony and find out its features. What is Cloud Telephony?  The …