Category: Case Studies

Call center solution for automobile

Automobile Industry in India is growing very fast. At the same time, they are also facing challenges which are very specific to growth. Its interesting how Technology can be used to handle those challenges. The Automobile Dealership business has evolved significantly in last few years. Now they don’t just sell …

Call centre software for college telemarketing

Higher education is blossoming in India, Number of students going for higher education are increasing, so are the number of colleges. But with increasing numbers, comes two challenges (a) more number of admissions to be handled in a shorter time (b) more cut throat competition. Most of the communication happens …

Fastticket.in using Synapse for CTI, call recording and IVR

Surat Based  FASTTICKET is India’s No. 1 portal, delivering next generation instant online pre-paid recharge and booking solutions to end users. FASTTICKET offers next generation online recharge and booking solutions for online Movie Ticket booking, Mobile and DTH Recharge service, Online Bill payment service and Travel Ticket booking. Fastticket.in using Synapse for …

Classic Marbles uses Enjay Synapse as PBX

Mumbai based Classic Marbles is engaged in diversified Business and like Marbles &  Real Estate Property with Multiple Location in Mumbai, Gulf, Europe.  Classic Marbles uses Enjay Synapse as PBX, to connect all their office users in 5 floors, and multiple locations. They have 5 Floors in a Tower from 26th to 30th, Where Cell …

Eagle Travel uses Synapse to handle customer calls

Eagle Corporation Pvt. Ltd., a professionally managed company with travels as their hub, and having ventured into petroleums and marketing, was established in the year 1978 at Rajkot city by the chairman Lt. Rasiklal Damjibhai Golwala. Eagle today has a fleet size of over 200 buses covering over 30 cities in …

Bhide Pathology Laboratory uses Enjay Synapse

Mumbai based Bhide Pathology Laboratory uses Enjay Synapse. Bhide Laboratory is Medical Pathologist Testing Lab having 6 Branched in Mumbai. All branches connected online with in house CRM Software Developed in house.  Before  deploying Enjay Synapse they were using normal EPABX with Anolog Extension, Standalone CRM Software  developed in house, with XP based …

Retailware uses Synapse to handle Customer care calls

Pune based Retailware software Pvt Ltd, is a software company engaged in development of Retail software having more than 1500 customers across India. Retailware uses Synapse to handle Customer care calls. They originally had 4 members in support team, 3 PSTN lines and 3 Mobiles. On our recommendations, Mr. Ajit Thadani …