Category: CRM

Benefits of WhatsApp CRM Integration

WhatsApp is probably most used means of communications across the planet. In India, WhatsApp is very widely used for business also. Apparently, your Customers also use WhatsApp for communication. WhatsApp CRM integration can be of extremely effective means of communication especially by using Templates and automated transactional WhatsApp Messages. Bulk …

Disadvantages of Cloud Telephony

Cloud Telephony has become a buzz word while choosing any call centre options or technology. But have you ever thought or discussed its features with the Sales guy selling you the Telephony solution. Let’s discuss the features of Cloud Telephony and find out its features. What is Cloud Telephony?  The …

What is Cost of CRM System

Let me try to demystify that. Firstly, I have called it CRM System and not software, because – simply put CRM is a system to be implemented ant not software to be installed. Secondly cost of CRM is divided in to two parts: Hard Cost (also known as external cost) …

Difference between CRM and ERP

Many times customers for Enjay CRM ask us – why can’t we integrate inventory into CRM system, after all CRM is about maintaining relationships of customers and inventory is sold to customers – so they are related. Actually they are not. People don’t understand Difference between CRM and ERP. CRM is …