Category: CRM

Disadvantages of Cloud Telephony

Cloud Telephony has become a buzz word while choosing any call centre options or technology. But have you ever thought or discussed its features with the Sales guy selling you the Telephony solution. Let’s discuss the features of Cloud Telephony and find out its features. What is Cloud Telephony?  The …

What is Cost of CRM System

Let me try to demystify that. Firstly, I have called it CRM System and not software, because – simply put CRM is a system to be implemented ant not software to be installed. Secondly cost of CRM is divided in to two parts: Hard Cost (also known as external cost) …

Difference between CRM and ERP

Many times customers for Enjay CRM ask us – why can’t we integrate inventory into CRM system, after all CRM is about maintaining relationships of customers and inventory is sold to customers – so they are related. Actually they are not. People don’t understand Difference between CRM and ERP. CRM is …

Do I need a CRM system

India has been software super power, but ironically, Indian businesses use very less of IT, especially small businesses. However lately, with new generation coming into command and action, they have started realising need for Business Process Automation. Its been long since Accounting was automated in Indian SME, now its turn …

Why free CRM does not work?

Many CRM software are available for FREE, but we also have many untold stories about CRM failures, when people try to download and use free crm, they usually don’t succeed. When we say that it is chargeable, they say that its already available for free. why are you charging ? End …