Complete Helpdesk and Service desk for ITSM, based on ITIL standards.
Enjay Helpdesk CRM offers multi-channel IT Helpdesk with the ticketing system, SLA, Escalations, Product Warranty and Contract management with best Technical Support
Enjay Helpdesk CRM offers a perfect Helpdesk and IT Service Desk management solution, whether you are a 2 person team or a 1000 person team. Suitable for providing Onsite Customer Service, FMS (Facility Management Services), Remote or telephonic support (a.k.a. Desk Support) with single point of contact. A Complete ITSM tools to help you manage your service department easily and effectively with incident and service requests. We follow Information Technology Infrastructure Library (ITIL) standards.
Two usage Scenario of Helpdesk
Internal (organisation) Service Desk for IT, HR and Facilities.
Enable an organisation wide service desk not only for your IT team but all internal service providers. Built-in feedback and rating mechanism gamify the entire service management system.
World class Helpdesk and service desk for your customers.
A complete service desk and ticketing solution with support for AMC, Warranty, Subscription, Escalations and SLA management. Integrated Customer Support Portal enables customer help desk.
Mobile First Helpdesk
We understand that you and your team are using Mobile more than your PC. Enjay is focused on Mobile technologies. Manage your entire Service Desk system from your Mobile. Special features for Desk Technicians and Support Desk Analyst also. An extremely simple solution which your desktop support technician can also easily use. A Desk Software, which has equally powerful Mobile App.