How Outbound IVR-Inbound IVR Combination Helps You Get More Customers?

According to marketing guru Seth Godin, there are four types of people – prospects, customers, loyal customers and former customers. The loyal customers are often happy to spend more money with you. One way to engage with the four types … Read More

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Sales Automation: Sky Rocket your business revenue using this tips

There are many sales automation tools available to automate Sales and Marketing activities. However, using different external tools will not give one big picture of the effectiveness of efforts. Since all the information regarding the customer is inside CRM, using … Read More

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How Internal Service Desk can transform the workplace

Any team with more than 100 people, requires service desk to serve internal customers, i.e. employees. There are many internal service departments in any organisation, which provide internal support. In order to function smoothly and transparently, a central system is … Read More

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CRM Implementation and Role of CRM Implementation Companies.

How to make your CRM Implementation Plan succeed? Most of CRM Implementation fails because CRM Planning and Implementation are either absent or not in line. How to implement CRM Software has always been an unanswered question, especially for first time … Read More

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IVR Solutions and IVR Call Center Case Studies.

Indian businesses have used interactive voice response, IVR Solutions in very innovative ways for customer service. IVR Call Centers where IVR Systems are deployed can handle large call volumes with very minimal human resources. Here are four case studies, where … Read More

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IVR Tips: How to do IVR Testing for Best IVR results [Video]

How to create IVR system that your Callers would love. For best IVR results, proper planning is required. Without adequate IVR testing for your IVR message as well as appropriate IVR service provider, you cannot ensure customer delight. However many … Read More

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What is IVR [Video]

All of us have used IVR system more than we can think. Still the question, What is IVR remains unanswered entirely. IVR is used to handle huge of calls at a little cost. IVR is used for automatic call distribution … Read More

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Enjay Delhi, Enjay IT Solutions Ltd Starts Operations in Delhi

We are now in Delhi. Enjay Delhi is a dream come true for the entire team of Enjay. All of the Enjay solutions like CRM, Call Center Solutions, Tally on Cloud and Thin Clients will be available from Delhi. About Enjay … Read More

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Benefits of WhatsApp CRM Integration

WhatsApp is probably most used means of communications across the planet. In India, WhatsApp is very widely used for business also. Apparently, your Customers also use WhatsApp for communication. WhatsApp CRM integration can be of extremely effective means of communication … Read More

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