education crm

How the Education CRM Can Give You a Significant Advantage in the Industry?

The education sector is booming. In the eight years from 2008 to 2016, the number of students in Indian universities and colleges doubled and touched a massive 28.5 million, and the number will keep increasing. The Department of Higher Education … Read More

Buying a CRM

6 Silly Mistakes Leaders Make While Buying a CRM (And How to Avoid Them)

The digital economy is upon us. Even laggards have begun to embrace technology. Nobody has a choice to escape it if they want to survive in the present and future. The government of India has launched long-term training programs to … Read More

crm software

If Your Business Works Like This, You Don’t Need a CRM Software

Competition has exploded today and business are into bandwagon era where every business think, that they require a crm software Businesses – startups and enterprises alike – are looking for ways to get an edge in the market. The simplest … Read More

setting up a call center

5 Common Mistakes That Call Centers Make While Setting Up [And How to Avoid Them]

Various types of call centers engage with us every day. Here are 5 mistakes that you should avoid while setting up a call center. Some are outbound sales call centers where agents call us to convince us to buy something. … Read More

motivate your employees

7 Surefire Way to Motivate Your Employees in the Call Center

Many businesses set up call centers either as a helpdesk for employees, or a customer support center, or for inbound/outbound sales . Some call centers could address all the above-mentioned functions. Typically, the key components of a call center are … Read More

call center performance

How to Improve Your Call Center’s Performance to Make It More Effective?

Employee productivity is falling. A 2016 Report by the US Bureau of Labor has 1 confirmed the fears of many leaders: that employees are now less productive (read, effective) than before. But should you worry about your employees’ productivity and … Read More

crm failure reasons

7 Reasons Why Companies Fail After Deploying a CRM (And How to Avoid Such Mistakes)

Customer Relationship Management (CRM) software is becoming more popular with each passing day. Research shows that businesses using cloud-based CRM grew from a mere 12% in 2008 to a whopping 87% in 2018! CRM is one of the fastest-growing industries … Read More

customer feedback

Customers Feedback is the Best Source of Your Learning

Customer complaints are the least glamorous aspects of any business. Yet no organization – even Apple and Tesla – can avoid them. These complaints come in various forms – online and offline, written and verbal, direct and indirect, and so … Read More

The role of team leader in handling customer complaints

The Role of a Team Leader in Handling Customer Complaints

Even the most profitable and reputed businesses receive complaints from customers. These complaints come in all forms – written and oral, direct and indirect, online and offline. Every business wants to handle these complaints well. We all want to know … Read More

A Definitive Guide to Auto Dialer

The discussion about Auto dialer starts with complex terms like preview dialling, progressive dialling, predictive dialling etc. An auto Dialer is a system or software that automatically dials the phone number. Auto dialer software integration with CRM software increases agent … Read More