setting up a call center

5 Common Mistakes That Call Centers Make While Setting Up [And How to Avoid Them]

Various types of call centers engage with us every day. Here are 5 mistakes that you should avoid while setting up a call center. Some are outbound sales call centers where agents call us to convince us to buy something. … Read More

motivate your employees

7 Surefire Way to Motivate Your Employees in the Call Center

Many businesses set up call centers either as a helpdesk for employees, or a customer support center, or for inbound/outbound sales . Some call centers could address all the above-mentioned functions. Typically, the key components of a call center are … Read More

call center performance

How to Improve Your Call Center’s Performance to Make It More Effective?

Employee productivity is falling. A 2016 Report by the US Bureau of Labor has 1 confirmed the fears of many leaders: that employees are now less productive (read, effective) than before. But should you worry about your employees’ productivity and … Read More

crm failure reasons

7 Reasons Why Companies Fail After Deploying a CRM (And How to Avoid Such Mistakes)

Customer Relationship Management (CRM) software is becoming more popular with each passing day. Research shows that businesses using cloud-based CRM grew from a mere 12% in 2008 to a whopping 87% in 2018! CRM is one of the fastest-growing industries … Read More

customer feedback

Customers Feedback is the Best Source of Your Learning

Customer complaints are the least glamorous aspects of any business. Yet no organization – even Apple and Tesla – can avoid them. These complaints come in various forms – online and offline, written and verbal, direct and indirect, and so … Read More

The role of team leader in handling customer complaints

The Role of a Team Leader in Handling Customer Complaints

Even the most profitable and reputed businesses receive complaints from customers. These complaints come in all forms – written and oral, direct and indirect, online and offline. Every business wants to handle these complaints well. We all want to know … Read More

A Definitive Guide to Auto Dialer

The discussion about Auto dialer starts with complex terms like preview dialling, progressive dialling, predictive dialling etc. An auto Dialer is a system or software that automatically dials the phone number. Auto dialer software integration with CRM software increases agent … Read More

email enquiry handling

How to Manage Email Enquiries the Right Way in Your CRM Tool?

A common feature many business leaders ask us for in our Customer Relationship Management (CRM) tool is for all emails to get converted into enquiries automatically. If you’re a business leader who sifts through hundreds of emails each day, this … Read More

How to Build a Sales Funnel That Works for Your Business [Real-Life Case Study Included]

Most business leaders want to build a sales funnel to improve their business. But their understanding of what a sales funnel is varied widely. Some leaders believe that a sales funnel (or purchase funnel) categorises their leads into cold, warm … Read More

Sales Team Meetings

5 Reasons Why Most Sales Team Meetings Fail and the solution

Managing a sales team is not easy. This team has the potential to make or break your business, and you have to tread carefully. (This does not mean you can be careless while engaging with other employees. But let’s face … Read More