sales territory management

How to Optimize and Manage the Territory for Your Sales Team

Read Time: 4 minutes Rarely does a salesperson be responsible for a single customer? Most salespeople are responsible for onboarding and servicing customers in specific areas. Sales reps have databases of hundreds of such prospects and customers whom they contact regularly. If we organize … Read More

customer persona

Why It’s Dangerous to Think That Everyone is Your Customer (And How to Find Your Real Customer)

Read Time: 5 minutes Ask most leaders who their ideal customers are, and they say, “everyone.” It’s natural to believe that everyone needs what you offer. After all, why would you want to turn someone who can pay you money away? That would be … Read More

common sales mistakes

4 Common Sales Mistakes Most Businesses Make While Pursuing Sales Opportunities

Read Time: 4 minutes We’ll repeat something we’ve always said – customers are the lifeline of any business. Without customers, there is no business. Without repeat customers, a business becomes almost impossible to sustain. This is why it’s critical to pursue sales opportunities with … Read More

sales opportunity plan

How to Build a Sales Opportunity Plan Which Works All Year Round

Read Time: 5 minutes Even the most astute salespeople sometimes get confused about the difference between a sales lead and a sales opportunity. These terms could be used interchangeably, but they’re different. If you’re not familiar with Customer Relationship Management (CRM) techniques and salesforce … Read More

Inbound Conference Call

Why Enjay Reversed the Conventional Inbound Conference Call System

Read Time: 5 minutes Communication plays a crucial role in the functioning of an organization. In times of globalization, this becomes even more important. Branches of companies are no longer just spread across states in a country but across countries around the globe. It’s … Read More

Conference Call Etiquette

5 Conference Call Etiquettes and Best Practices You Cannot Afford to Forget

Read Time: 4 minutes The internet has enabled many collaboration tools to become accessible and affordable. It has also enabled communication across various time zones to become easy and seamless. One such collaboration tool is conference calling. These business-related phone calls enable multiple professionals … Read More

Ideas to Improve Sales Performance

6 Ideas to Improve Sales Performance in Your Organization

Read Time: 4 minutes Your sales team members are your on-ground warriors. They’re the wheels that keep your business moving. Without sales, there is no business. And without business, there’s no accounts, operations, human resources, IT… there’s nothing. Your sales team needs to be … Read More

improve sales performance

10 Important Questions You Must Answer to Increase Your Success at Sales

Read Time: 5 minutes In the previous article, we discussed the five stages of a sales pipeline. We got emails from readers asking how salespeople and managers could structure their activities to navigate through these stages and effectively manage the sales pipeline and improve … Read More

sales pipeline

The 5-Step Process to Manage Leads in Your Sales Pipeline

Read Time: 3 minutes So you’ve built a sales pipeline. How will you manage the sales pipeline? How effective is it? How many leads are qualified versus unqualified? How many leads are converting into customers? Not tracking these metrics to manage your sales pipeline … Read More

call center metrics

5 Call Center Metrics That Truly Matter to Business Excellence

Read Time: 5 minutes Employee productivity is falling. A 2016 Report by the US Bureau of Labor confirmed that employees are now less productive than before. This data applies to employees in your contact center as well. But should you worry about their effectiveness? Isn’t it … Read More