customer feedback

Customers Feedback is the Best Source of Your Learning

Customer complaints are the least glamorous aspects of any business. Yet no organization – even Apple and Tesla – can avoid them. These complaints come in various forms – online and offline, written and verbal, direct and indirect, and so … Read More

The role of team leader in handling customer complaints

The Role of a Team Leader in Handling Customer Complaints

Even the most profitable and reputed businesses receive complaints from customers. These complaints come in all forms – written and oral, direct and indirect, online and offline. Every business wants to handle these complaints well. We all want to know … Read More

A Definitive Guide to Auto Dialer

The discussion about Auto dialer starts with complex terms like preview dialling, progressive dialling, predictive dialling etc. An auto Dialer is a system or software that automatically dials the phone number. Auto dialer software integration with CRM software increases agent … Read More

How to Build a Sales Funnel That Works for Your Business [Real-Life Case Study Included]

Most business leaders want to build a sales funnel to improve their business. But their understanding of what a sales funnel is varied widely. Some leaders believe that a sales funnel (or purchase funnel) categorises their leads into cold, warm … Read More

Sales Team Meetings

5 Reasons Why Most Sales Team Meetings Fail and the solution

Managing a sales team is not easy. This team has the potential to make or break your business, and you have to tread carefully. (This does not mean you can be careless while engaging with other employees. But let’s face … Read More

Customer Service

Most effective Customer Service is the one which does not cost you.

In the world, when customers are demanding more and more freebies. The Service which does not cost the vendor is most effective. Let us understand the reason and logic of customer service. Most of the Sales people believe that in … Read More

cti

CTI – Computer Telephony Integration

The modern Call Center and Helpdesk require modern CTI or Computer Telephony Integration solution to enhance the agent performance & customer experience. CTI is a fancy word to describe integration between computer application & telephony system. Generally, CRM or Customer … Read More

How to Build a Warm Database for Cold Calling?

There are three ways to grow your business. The first is to increase the number of customers. The second is to increase your average transaction value i.e. the amount of money your customers spend on a single transaction. The third … Read More

How to Handle Customer Complaints Like a Pro?

Handling customer complaints does not sound like fun for most business leaders. They would rather spend their time building strategies, attracting new business, and ensuring that their people achieve their respective targets for their Key Responsibility Areas (KRAs). Research states … Read More

CRM Audit

How CRM Audit helps to improve CRM Usage and CRM Adoption for our Clients

CRM Implementation is not a one time process. Continuous CRM Audit process is a must to have adequate CRM Usage and CRM adoption. At Enjay, we have a very elaborate process for CRM Audit, to help our Clients take maximum … Read More