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Customer Service

Most effective Customer Service is the one which does not cost you.

In the world, when customers are demanding more and more freebies. The Service which does not cost the vendor is most effective. Let us understand the reason and logic of customer service. Most of the Sales people believe that in … Read More

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cti

CTI – Computer Telephony Integration

The modern Call Center and Helpdesk require modern CTI or Computer Telephony Integration solution to enhance the agent performance & customer experience. CTI is a fancy word to describe integration between computer application & telephony system. Generally, CRM or Customer … Read More

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How to Build a Warm Database for Cold Calling?

There are three ways to grow your business. The first is to increase the number of customers. The second is to increase your average transaction value i.e. the amount of money your customers spend on a single transaction. The third … Read More

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How to Handle Customer Complaints Like a Pro?

Handling customer complaints does not sound like fun for most business leaders. They would rather spend their time building strategies, attracting new business, and ensuring that their people achieve their respective targets for their Key Responsibility Areas (KRAs). Research states … Read More

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CRM Audit

How CRM Audit helps to improve CRM Usage and CRM Adoption for our Clients

CRM Implementation is not a one time process. Continuous CRM Audit process is a must to have adequate CRM Usage and CRM adoption. At Enjay, we have a very elaborate process for CRM Audit, to help our Clients take maximum … Read More

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Real Estate CRM for Dubai

Why we created Separate real estate CRM software Dubai

Dubai Real Estate market is very different and typical; there is a need for specialised Real Estate CRM Software Dubai. Also, the Real Estate market in Dubai is huge and thriving. With lots of expats in Dubai and many more … Read More

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Cold Calling

Everything you want to know about Cold Calling.

Some say cold calling is dead, and some feel that cold calling will stay forever. Of course, the definition and way of cold calling have changed a lot. But still cold calling, in a different way, remains favourite of many … Read More

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tec

Definitive Guide to TEC & TEC Certification

TEC or Telecommunication Engineering Centre provides the necessary certificate after proper testing of telecom products. TEC functions under DoT or Department of Telecommunication, Government of India. As per the Indian National Policy 2012 & amended Telegraph rules 2017, testing & … Read More

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SIP Trunk

Definitive Guide to SIP Trunk

SIP Trunk is a fabulous technology. However, in India, VoIP and SIP Trunking have legal restrictions. VoIP phone systems work on SIP Trunking. However, in India, it is used very differently as compared to the rest of the world. The … Read More

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Definitive Guide to Cross-Selling [Free Tool Included]

Statistics says that cross-selling to an existing customer is much easier than selling to a new customer. It’s like everybody knows this fact. But it is hard to implement it successfully. The concept of selling more and selling other related … Read More

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