customer satisfaction surveys

Here is Why Customer Satisfaction Surveys Are Important (Plus 5 Free Questions You Can Use as a Template)

Measuring customer satisfaction is a low priority for many businesses. This happens for two main reasons. One, they have hundreds of items on their to-do lists: increasing sales, following up for collections, responding to emails, checking statuses of unresolved issues … Read More

tally partner crm

Five Reasons Why Tally Partners need CRM

As we all know Tally ERP is an undoubted leader in the Indian ERP market.  The second reason for its market supremacy is channel partners, the first reason being the simplicity of the software itself.   Tally family has Widespread variety … Read More

customer satisfaction

This Will Change How You Think About Customer Satisfaction

Peter Drucker had said that the most basic purpose of a business is to create a customer. He was right. But if we take that purpose one step higher, it’s to create a repeat customer. To achieve this, companies must … Read More

customer feedback

Customers Feedback is the Best Source of Your Learning

Customer complaints are the least glamorous aspects of any business. Yet no organization – even Apple and Tesla – can avoid them. These complaints come in various forms – online and offline, written and verbal, direct and indirect, and so … Read More

The role of team leader in handling customer complaints

The Role of a Team Leader in Handling Customer Complaints

Even the most profitable and reputed businesses receive complaints from customers. These complaints come in all forms – written and oral, direct and indirect, online and offline. Every business wants to handle these complaints well. We all want to know … Read More

A Definitive Guide to Auto Dialer

The discussion about Auto dialer starts with complex terms like preview dialling, progressive dialling, predictive dialling etc. An auto Dialer is a system or software that automatically dials the phone number. Auto dialer software integration with CRM software increases agent … Read More

How to Build a Sales Funnel That Works for Your Business [Real-Life Case Study Included]

Most business leaders want to build a sales funnel to improve their business. But their understanding of what a sales funnel is varied widely. Some leaders believe that a sales funnel (or purchase funnel) categorises their leads into cold, warm … Read More

Sales Team Meetings

5 Reasons Why Most Sales Team Meetings Fail and the solution

Managing a sales team is not easy. This team has the potential to make or break your business, and you have to tread carefully. (This does not mean you can be careless while engaging with other employees. But let’s face … Read More

Customer Service

Most effective Customer Service is the one which does not cost you.

In the world, when customers are demanding more and more freebies. The Service which does not cost the vendor is most effective. Let us understand the reason and logic of customer service. Most of the Sales people believe that in … Read More

cti

CTI – Computer Telephony Integration

The modern Call Center and Helpdesk require modern CTI or Computer Telephony Integration solution to enhance the agent performance & customer experience. CTI is a fancy word to describe integration between computer application & telephony system. Generally, CRM or Customer … Read More