education crm

How the Education CRM Can Give You a Significant Advantage in the Industry?

The education sector is booming. In the eight years from 2008 to 2016, the number of students in Indian universities and colleges doubled and touched a massive 28.5 million, and the number will keep increasing. The Department of Higher Education … Read More

Buying a CRM

6 Silly Mistakes Leaders Make While Buying a CRM (And How to Avoid Them)

The digital economy is upon us. Even laggards have begun to embrace technology. Nobody has a choice to escape it if they want to survive in the present and future. The government of India has launched long-term training programs to … Read More

crm software

If Your Business Works Like This, You Don’t Need a CRM Software

Competition has exploded today and business are into bandwagon era where every business think, that they require a crm software Businesses – startups and enterprises alike – are looking for ways to get an edge in the market. The simplest … Read More

crm failure reasons

7 Reasons Why Companies Fail After Deploying a CRM (And How to Avoid Such Mistakes)

Customer Relationship Management (CRM) software is becoming more popular with each passing day. Research shows that businesses using cloud-based CRM grew from a mere 12% in 2008 to a whopping 87% in 2018! CRM is one of the fastest-growing industries … Read More

email enquiry handling

How to Manage Email Enquiries the Right Way in Your CRM Tool?

A common feature many business leaders ask us for in our Customer Relationship Management (CRM) tool is for all emails to get converted into enquiries automatically. If you’re a business leader who sifts through hundreds of emails each day, this … Read More

Customer Service

Most effective Customer Service is the one which does not cost you.

In the world, when customers are demanding more and more freebies. The Service which does not cost the vendor is most effective. Let us understand the reason and logic of customer service. Most of the Sales people believe that in … Read More

cti

CTI – Computer Telephony Integration

The modern Call Center and Helpdesk require modern CTI or Computer Telephony Integration solution to enhance the agent performance & customer experience. CTI is a fancy word to describe integration between computer application & telephony system. Generally, CRM or Customer … Read More

How to Build a Warm Database for Cold Calling?

There are three ways to grow your business. The first is to increase the number of customers. The second is to increase your average transaction value i.e. the amount of money your customers spend on a single transaction. The third … Read More

How to Handle Customer Complaints Like a Pro?

Handling customer complaints does not sound like fun for most business leaders. They would rather spend their time building strategies, attracting new business, and ensuring that their people achieve their respective targets for their Key Responsibility Areas (KRAs). Research states … Read More

CRM Audit

How CRM Audit helps to improve CRM Usage and CRM Adoption for our Clients

CRM Implementation is not a one time process. Continuous CRM Audit process is a must to have adequate CRM Usage and CRM adoption. At Enjay, we have a very elaborate process for CRM Audit, to help our Clients take maximum … Read More