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A Definitive Guide to Auto Dialer

The discussion about Auto dialer starts with complex terms like preview dialling, progressive dialling, predictive dialling etc. An auto Dialer is a system or software that automatically dials the phone number. Auto dialer software integration with CRM software increases agent … Read More

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cti

CTI – Computer Telephony Integration

The modern Call Center and Helpdesk require modern CTI or Computer Telephony Integration solution to enhance the agent performance & customer experience. CTI is a fancy word to describe integration between computer application & telephony system. Generally, CRM or Customer … Read More

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SIP Trunk

Definitive Guide to SIP Trunk

SIP Trunk is a fabulous technology. However, in India, VoIP and SIP Trunking have legal restrictions. VoIP phone systems work on SIP Trunking. However, in India, it is used very differently as compared to the rest of the world. The … Read More

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ACD

A Definitive guide to ACD – Automatic Call Distribution

Discussion about call centre, Dialer, IVR and inbound call centre always revolves around ACD – Automatic Call Distribution. The Main purpose of ACD is optimise the entire Call center process, increase the efficiency and decrease the cost. Let us take … Read More

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Debt collection Agency

How does the Debt Collection Agency work?

BFSI companies have to collect money from people on a continuous basis, which is outsourced to a third party, the Debt Collection Agency. However many times they have their own collection department. Inefficient collection system can paralyse the cash flow … Read More

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cloud-telephony-solutions

Cloud Telephony: Everything You Need to Know About It

If you have a traditional business phone system setup at your organization, try this. Run a survey of your infrastructure – wires, infrastructure, devices – and the space they occupy. Now imagine most of this infrastructure gone from your organization. … Read More

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How Cloud Telephony works?

What is Cloud Telephony system and how it works?

Everything is moving to cloud then why not Telephony. Basically, Cloud telephony means moving your PBX out of your office to cloud.  There is a lot of grey area on how the Cloud Telephony system works and its benefits to … Read More

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cloud telephony solution

Cloud Telephony: Everything You Need to Know About It

If you have a traditional business phone system setup at your organization, try the following solution known as cloud telephony solution. Run a survey of your infrastructure – wires, infrastructure, devices – and the space they occupy. Now imagine most … Read More

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Hosted vs onsite PBX

Everything about Hosted v/s Onsite PBX Systems

With the rapid explosion of internet connectivity, every aspect has evolved thanks to technology. Communication is one of them. Making VoIP calls – audio and video – seemed like a luxury about a decade ago. Today, it’s the norm. Social … Read More

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hosted pbx

Why You Should Use a Hosted PBX System for Your Business?

A Private Branch Exchange (PBX) is a business-centric system that routes phone calls within the organization. It works as an exchange point between users and acts as a central phone line. The world is changing and one should move to … Read More

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