Inbound Conference Call

Why Enjay Reversed the Conventional Inbound Conference Call System [Video]

Read Time: 5 minutes Communication plays a crucial role in the functioning of an organization. In times of globalization, this becomes even more important. Branches of companies are no longer just spread across states in a country but across countries around the globe. It’s … Read More

Conference Call Etiquette

5 Conference Call Etiquettes and Best Practices You Cannot Afford to Forget

Read Time: 4 minutes The internet has enabled many collaboration tools to become accessible and affordable. It has also enabled communication across various time zones to become easy and seamless. One such collaboration tool is conference calling. These business-related phone calls enable multiple professionals … Read More

call center metrics

5 Call Center Metrics That Truly Matter to Business Excellence

Read Time: 5 minutes Employee productivity is falling. A 2016 Report by the US Bureau of Labor confirmed that employees are now less productive than before. This data applies to employees in your contact center as well. But should you worry about their effectiveness? Isn’t it … Read More

call center monitoring

How Call Center Monitoring Helps Improve Call Center Performance

Read Time: 4 minutes It’s all interrelated. To improve revenue, you must improve customer satisfaction. To improve customer satisfaction, you must upgrade how your people engage with your customers. To improve how your people engage with customers, you must monitor and coach them regularly. … Read More

Outbound Dialer Metrics

5 Important Metrics to Get the Most Out of Your Outbound Dialer

Read Time: 3 minutes Technology has made what seemed impossible for small and medium enterprises the new normal. Telemarketing and call centers are no longer restricted to large organizations. They’ve become an integral part of small and medium businesses as well. One of the … Read More

Voice Broadcasting Best Practices

5 Best Practices for Voice Broadcasting

Read Time: 4 minutes We’re living in the age of automation. Technology is a platform on which organizations are growing. The ones that don’t leverage technology are the ones that will soon go out of business. Technology is especially helping small and medium enterprises … Read More

Voice broadcasting

Everything You Need to Know About Voice Broadcasting for Your Business [Video]

Read Time: 6 minutes Until now, voice broadcasting was one of the most popular tools for political parties during times close to the elections. But now, the tool has evolved into something much more. It now proves as an effective medium for enterprises – … Read More

telemarketing software

How to Make the Most of Your Telemarketing Software

Read Time: 4 minutes Finding the right telemarketing solution for your business can be challenging, but it’s crucial. This is because the performance of the solution will determine how efficient your telemarketing team is. This is why you must approach the activity of choosing … Read More

telemarketing call center

5 Practical Tips to Set Up a Telemarketing Call Center

Read Time: 4 minutes A telemarketing call center is not beyond the scope of any business today – even small and medium enterprises. Telemarketing can help businesses achieve many objectives like creating awareness, leads generation, increasing telesales, collecting customer feedback, and more. We have … Read More

telemarketing for small business

7 Reasons Why Small and Medium Businesses Should Not Ignore Telemarketing

Read Time: 4 minutes Customer experience is soon turning out to be the single most powerful differentiating factor between business and brands, no matter how small or large they are. Also, businesses are no longer restricted to cater to customers of specific geographic locations. … Read More

what is the difference between telemarketing and telesales

Telemarketing or Telesales: What Does Your Business Need?

Read Time: 4 minutes Many people get confused between telemarketing and telesales. They assume both to be the same. So what is the difference between telemarketing and telesales? Both activities comprise of different activities and cater to different needs for businesses. Telesales was the … Read More

telemarketing advantages and disadvantages

Is Telemarketing a Beneficial Activity for Your Business?

Read Time: 3 minutes Telemarketing is the method of using the telephone to achieve or contribute to marketing and sales goals. It includes: Selling products and services Creating awareness about seminars, training and new offers Generating leads and appointments for the sales team Conducting … Read More