sales pipeline

The 5-Step Process to Manage Leads in Your Sales Pipeline

Read Time: 3 minutes So you’ve built a sales pipeline. How will you manage the sales pipeline? How effective is it? How many leads are qualified versus unqualified? How many leads are converting into customers? Not tracking these metrics to manage your sales pipeline … Read More

call center metrics

5 Call Center Metrics That Truly Matter to Business Excellence

Read Time: 5 minutes Employee productivity is falling. A 2016 Report by the US Bureau of Labor confirmed that employees are now less productive than before. This data applies to employees in your contact center as well. But should you worry about their effectiveness? Isn’t it … Read More

call center monitoring

How Call Center Monitoring Helps Improve Call Center Performance

Read Time: 4 minutes It’s all interrelated. To improve revenue, you must improve customer satisfaction. To improve customer satisfaction, you must upgrade how your people engage with your customers. To improve how your people engage with customers, you must monitor and coach them regularly. … Read More

Outbound Dialer Metrics

5 Important Metrics to Get the Most Out of Your Outbound Dialer

Read Time: 3 minutes Technology has made what seemed impossible for small and medium enterprises the new normal. Telemarketing and call centers are no longer restricted to large organizations. They’ve become an integral part of small and medium businesses as well. One of the … Read More

Voice Broadcasting Best Practices

5 Best Practices for Voice Broadcasting

Read Time: 4 minutes We’re living in the age of automation. Technology is a platform on which organizations are growing. The ones that don’t leverage technology are the ones that will soon go out of business. Technology is especially helping small and medium enterprises … Read More

Voice broadcasting

Everything You Need to Know About Voice Broadcasting for Your Business [Video]

Read Time: 6 minutes Until now, voice broadcasting was one of the most popular tools for political parties during times close to the elections. But now, the tool has evolved into something much more. It now proves as an effective medium for enterprises – … Read More

traits of an effective leader

5 Powerful Traits All Effective Leaders Have in Common

Read Time: 4 minutes The success or failure of an organization depends on its culture. An organization with a weak culture shows the below problems often encounter the same challenges over and over again. It even finds completing every day orders a daunting task … Read More

telemarketing software

How to Make the Most of Your Telemarketing Software

Read Time: 4 minutes Finding the right telemarketing solution for your business can be challenging, but it’s crucial. This is because the performance of the solution will determine how efficient your telemarketing team is. This is why you must approach the activity of choosing … Read More

telemarketing call center

5 Practical Tips to Set Up a Telemarketing Call Center

Read Time: 4 minutes A telemarketing call center is not beyond the scope of any business today – even small and medium enterprises. Telemarketing can help businesses achieve many objectives like creating awareness, leads generation, increasing telesales, collecting customer feedback, and more. We have … Read More

telemarketing for small business

7 Reasons Why Small and Medium Businesses Should Not Ignore Telemarketing

Read Time: 4 minutes Customer experience is soon turning out to be the single most powerful differentiating factor between business and brands, no matter how small or large they are. Also, businesses are no longer restricted to cater to customers of specific geographic locations. … Read More