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Difference between Traditional and Hosted PBX Systems

Difference between Traditional and Hosted PBX Systems

With the rapid explosion of internet connectivity, every aspect has evolved thanks to technology. Communication is one of them. Making VoIP calls – audio and video – seemed like a luxury about a decade ago. Today, it’s the norm. Social … Read More

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hosted pbx

Why You Should Use a Hosted PBX System for Your Business?

A Private Branch Exchange (PBX) is a business-centric system that routes phone calls within the organization. It works as an exchange point between users and acts as a central phone line. The world is changing and one should move to … Read More

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ivr integration

5 Key Benefits of Integrating Your IVR and CRM Software

Business is moving fast today. Every day, we read news about a new technology promising to bring innovation or a revolution in one sector or the other. Every sector is flooded with competition. People are looking for customized services. The … Read More

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ivr solution for small business

How You Can Choose the Ideal IVR Solution for Small Business?

Interactive Voice Response a.k.a IVR solution are currently getting a lot of attention to small enterprises. And for good reason. Here is how you can choose the best IVR solution for small business. We’ll get into the benefits that modern … Read More

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How Outbound IVR-Inbound IVR Combination Helps You Get More Customers?

According to marketing guru Seth Godin, there are four types of people – prospects, customers, loyal customers and former customers. The loyal customers are often happy to spend more money with you. One way to engage with the four types … Read More

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Sales Automation: Sky Rocket your business revenue using this tips

There are many sales automation tools available to automate Sales and Marketing activities. However, using different external tools will not give one big picture of the effectiveness of efforts. Since all the information regarding the customer is inside CRM, using … Read More

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How Internal Service Desk can transform the workplace

Any team with more than 100 people, requires service desk to serve internal customers, i.e. employees. There are many internal service departments in any organisation, which provide internal support. In order to function smoothly and transparently, a central system is … Read More

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CRM implementation

CRM Implementation and Role of CRM Implementation Companies.

How to make your CRM Implementation Plan succeed? Most of CRM Implementation fails because CRM Planning and Implementation are either absent or not in line. How to implement CRM Software has always been an unanswered question, especially for first time … Read More

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IVR Solutions and IVR Call Center Case Studies.

Indian businesses have used interactive voice response, IVR Solutions in very innovative ways for customer service. IVR Call Centers where IVR Systems are deployed can handle large call volumes with very minimal human resources. Here are four case studies, where … Read More

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