cloud-telephony-solutions

Cloud Telephony: Everything You Need to Know About It

If you have a traditional business phone system setup at your organization, try this. Run a survey of your infrastructure – wires, infrastructure, devices – and the space they occupy. Now imagine most of this infrastructure gone from your organization. … Read More

IVR Solutions and IVR Call Center Case Studies.

Indian businesses have used interactive voice response, IVR Solutions in very innovative ways for customer service. IVR Call Centers where IVR Systems are deployed can handle large call volumes with very minimal human resources. Here are four case studies, where … Read More