IVR Tips: How to do IVR Testing for Best IVR results [Video]

How to create IVR system that your Callers would love. For best IVR results, proper planning is required. Without adequate IVR testing for your IVR message as well as appropriate IVR service provider, you cannot ensure customer delight. However many … Read More

Disadvantages of Cloud Telephony

Cloud Telephony has become a buzz word while choosing any call centre options or technology. But have you ever thought or discussed its features with the Sales guy selling you the Telephony solution. Let’s discuss the features of Cloud Telephony … Read More