The role of team leader in handling customer complaints

The Role of a Team Leader in Handling Customer Complaints

Even the most profitable and reputed businesses receive complaints from customers. These complaints come in all forms – written and oral, direct and indirect, online and offline. Every business wants to handle these complaints well. We all want to know … Read More

How to Handle Customer Complaints Like a Pro?

Handling customer complaints does not sound like fun for most business leaders. They would rather spend their time building strategies, attracting new business, and ensuring that their people achieve their respective targets for their Key Responsibility Areas (KRAs). Research states … Read More