customer satisfaction surveys

Here is Why Customer Satisfaction Surveys Are Important (Plus 5 Free Questions You Can Use as a Template)

Measuring customer satisfaction is a low priority for many businesses. This happens for two main reasons. One, they have hundreds of items on their to-do lists: increasing sales, following up for collections, responding to emails, checking statuses of unresolved issues … Read More

customer satisfaction

This Will Change How You Think About Customer Satisfaction

Peter Drucker had said that the most basic purpose of a business is to create a customer. He was right. But if we take that purpose one step higher, it’s to create a repeat customer. To achieve this, companies must … Read More

measuring customer satisfaction

5 Metrics That Give You the Right Picture About Measuring Customer Satisfaction

“How is my business doing?” This is a pressing question which every leader wants answers to because they give the leaders insights into the health of the business. The best indicator of a business’ performance, apart from revenue, is how … Read More