call center monitoring

How Call Center Monitoring Helps Improve Call Center Performance

Read Time: 4 minutes It’s all interrelated. To improve revenue, you must improve customer satisfaction. To improve customer satisfaction, you must upgrade how your people engage with your customers. To improve how your people engage with customers, you must monitor and coach them regularly. … Read More

call center performance

How to Improve Your Call Center’s Performance to Make It More Effective?

Read Time: 5 minutes Employee productivity is falling. A 2016 Report by the US Bureau of Labor has 1 confirmed the fears of many leaders: that employees are now less productive (read, effective) than before. But should you worry about your employees’ productivity and … Read More