Authentic Call Center Software to Boost Your Call Center’s Efficiency and Effectiveness

An intelligent solution to address your call center's pressing needs

Key Components of the Call Center Software

Telephony

Equips you with features like Call Recording, IVR, Call Handling, Dashboards and Analytics, and more.

CRM Software

Lets you manage important tasks like Lead Generation, Sales & Support, and improves business efficiency.

API for Integration

Our software makes communication across your applications smoother and easier by integrating them.

Mobile Apps

Our apps increase productivity by keeping people updated with real-time information wherever they are.

Automate and Track Critical Functions of Your call Center

6 proven ways in which this software simplifies your call center business and increases its productivity

  • Save time of your customers and agents by providing a lot of information directly on the IVR.
  • Improve customer experience by routing calls by skills, product, criticality, and other logics.
  • Use options for progressive (manual) dialing and predictive (automated) dialing depending on your need.
  • Measure agent performance through real-time reports on call handled time, breaks, number of calls answered, and more.
  • Increase agent's and leaders' productivity through updated customer details and in-depth analysis of metrics through our CRM tool.
  • Improve business processes by analyzing data on customer issues collected from our seamless ticket management system.

Features of Enjay's Call Center Software

Intelligent
IVR
Inbound /
Outbound Calls
Intelligent Call
Routing
Call
Blocking
Live
Status
DND
Support
Work From
home
Web to
Lead
Lead
Capture
Monitor
TAT
SLA
Management
Email / SMS
to Ticket
Web click
to Call
Missed Call
Alerts
Work
Flows
Tasks

Best Suited for the Following Industries

BFSI / NBFC

Lead Managment, eKYC, Customer Support

Stock Brokers

Lead Management, Customer Onboarding, Relationships & Support

Financial Services

Loan Disbursements, Collections and Recovery

Travel and Hospitality

Integrated Solution for lead management and Customer Service

E-Commerce

Integrated Solution for E-Commerce Portal and CRM + Call Center

Real Estate

Lead Capture and Sales process with integrated Call Center

Service Industry

Ticket Management with RMA, warranty, AMC, SLA, and Escalations

BPO and Outsourcing

Any Inbound/ outbound process with Auto Dallier and Call Distribution

FAQs of Enjay's Call Center Software

Yes, any of the above types of lines (or any combination ) Can be used with Enjay Synapse. Even one Synapse can have combination of above lines

Yes, Enjay Synapse Solutions is compatible with almost any EPBAX available in Market. The Integration of Synapse and EPBAX is done using PRI or IP

Yes, Import the file, allocate the data to agents according to your work requirements and they can start calling immediately. After calling is done you can also export reports in required formats

Yes, there are two ways to do it. Your can either use SIM Banks along with Enjay Synapse GSM Lines

Yes, In fact Enjay Synapse solution is in-premise solution with cloud based CRM. There is total flexibility as far as deployment options are concerned

Yes, Enjay Synapse (the Telephony Server) can be installed in VM. By default it comes as an appliance, but VM installation is also possible

Yes, with Enjay Synapse Mobile all you need is laptop. Android phone and wifi and subscription to enjay call center solution that’s it. Your are good to go

Yes, We have special solution for mobile calling Teams, called Enjay Synapse Mobile. It allows Android phones as calling device at the same time giving you all the facilities of a call center solutions.

Yes, entire solution is backed by rock solid easy, efficient and secured HTTP API, which can be used to tightly integrate this solution with any third party solution

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