Enjay Helpdesk CRM offers a perfect Helpdesk and IT Service Desk management solution, whether you are a 2 person team or a 1000 person team. Suitable for providing Onsite Customer Service, FMS (Facility Management Services), Remote or telephonic support (a.k.a. Desk Support) with single point of contact. A Complete ITSM tools to help you manage your service department easily and effectively with incident and service requests. We follow Information Technology Infrastructure Library (ITIL) standards.
Mobile First Helpdesk
We understand that you and your team are using Mobile more than your PC. Enjay is focused on Mobile technologies. Manage your entire Service Desk system from your Mobile. Special features for Desk Technicians and Support Desk Analyst also. An extremely simple solution which your desktop support technician can also easily use. A Desk Software, which has equally powerful Mobile App.
Two usage Scenario of Helpdesk
World class Helpdesk and service desk for your customer.
A complete service desk and ticketing solution with support for AMC, Warranty, Subscription, Escalations and SLA management. Integrated Customer Support Portal enables customer help desk.
Internal(organisation) Service Desk for IT, HR and Facilities.
Enable an organisation wide service desk not only for your IT team but all internal service providers. Built-in feedback and rating mechanism gamify the entire service management system.
Basic Features of Helpdesk Support
True Multi Channel IT Help Desk system
An Integrated Call Center solution with IVR, Call popup, Automated dialling for inbound and outbound calls
SMS to Tickets, use any SMS gateway, SMS Templates for notifications to Team members or Customers.
Emails to tickets. Email Templates, Bulk Email, Automated Emails. Email Tracking and Notifications.
WhatsApp to a ticket, and support for inbound and outbound WhatsApp Messages.
Customer Support portal along with a Mobile app for customer self-service and transparency.
Allow Customers to discuss technical problems with your Team directly from integrated Chat.