Helpdesk CRM
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A complete service desk and ticketing solution with support for AMC, Warranty, Subscription, Escalations and SLA management. Integrated Customer Support Portal enables customer help desk.
Enable an organisation wide service desk not only for your IT team but all internal service providers. Built-in feedback and rating mechanism gamify the entire service management system.
Creation and tracking of Tickets. Supports SMS/Email to Ticket.
Manage Product Sr. Number, Warranty, Subscription, Categories etc
Real-Time Dashboards, Custom, schedule and email reports.
For Service desk Executive and Managers. Min entry max intelligence.
Automatic Escalations and notifications on SMS / Email / WhatsApp.
Flexible and powerful contract Management with renewal reminders
Ticket wise, AMC wise, Client-wise, Engineer wise and team wise.
Call, SMS, Chat, WhatsApp, Email, Manual and Web integration.
An Integrated Call Center solution with IVR, Call popup, Automated dialling for inbound and outbound calls
SMS to Tickets, use any SMS gateway, SMS Templates for notifications to Team members or Customers.
Emails to tickets. Email Templates, Bulk Email, Automated Emails. Email Tracking and Notifications.
WhatsApp to a ticket, and support for inbound and outbound WhatsApp Messages.
Customer Support portal along with a Mobile app for customer self-service and transparency.
Allow Customers to discuss technical problems with your Team directly from integrated Chat.
Never miss a Contract Billing Cycle with automated billing for your Maintenance Contracts.
Automate repetitive tasks with workflow and automation. Eg: Sending Emails, feedback calls .
Simple yet powerful Project management tool to manage your IT or other projects.
Internal as well as External Knowledge Base. Email directly or attach to tickets for more effectiveness.
Advanced SLA management. Multiple SLA Types for Product, Contract, product or Company.
Improve your Problem Management systems.
Integrate your Telephonic Support with helpdesk with full fledged Call Center Solution.
Customer Web Portal along with intuitive Customer Support Mobile App (Enjay Longitude)
Increase productivity and decrease duplication of work with Realtime API integrations
Improve Customer experience with smart feedback on Email and Call Center IVR system.
Easily configurable field level, Module level changes enables faster deployments.
Fits your business processes like a glove in hand, beyond configuration, integration.
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First CRM Book by CEO of CRM Company
A powerful Helpdesk Solution
One of the best helpdesk solution that we have signed up for. Keep up the good work.
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By implementing CRM it makes Business Process simple and very helpful to understand day to day activities.
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Enjay Helpdesk CRM best tool
Enjay CRM Helpdesk Ticketing tool really help me a lot to improve our process, simplify the operations and user friendly. One of the best tool I have ever seen. Really helping us to track business and keeping customer up to date.
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Change The Way You Manage Business
Effective and powerful way to adopt Enjay CRM to manage sales and marketing
Mobile app means Business Apni Muthi Me
Spend just few minutes in morning and then again in afternoon to take perfect business decisions and guide your team
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Powerful Tickets Management Tool
By using this tool, I am now able to all the tickets for my customer at the right time.
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Business growing with hygiene
Most important aspect is implementation and then getting it running is key of success also customization is very fast
It definitely increases productivity same time help organization to maintain proper business hygiene
Support of team at every stage is Amazing
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Simple application with very user friendly options which one can navigate through various options seamlessly. Added to that, the help desk which is pro-active and helps the users in achieving optimum efficiency. Great product with brilliant vision.
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Excellent CRM
One of the best helpdesk solution that we have signed up for. Keep up the good work.
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