Enjay Synapse IP PBX System with IVRS, Call Recording, Auto Calling System, CTI and Auto Call Distribution.
IP PBX or IPBX is one thing you will need in this converged world. Traditional phone systems or traditional PBX phone systems offer you basic telephony like making phone calls, whereas IP PBX supports IVR, Call recording, Enjay Synapse is an IP PBX Phone System powered by time-tested IP PBX Software used by more than 400 Happy Customers.
Enjay Synapse IP PBX supports all kinds of telephone lines, like PRI lines, PSTN (regular PSTN lines), GSM (Mobile SIM Cards). Enjay Synapse can be used as a VoIP PBX since it supports all types of VoIP gateways.
The biggest difference between traditional EPABX and IP PBX is that the traditional EPABX is 95% Hardware and 5% firmware, whereas IP PBX is 20% Hardware and 80% PBX software. This is the reason IP PBX systems are much more flexible and versatile as compared to traditional EPABX Systems.
Click to call, Call Popup, reporting, call logging etc. Telephony + Software makes more sense.
Inbound and outbound IVR to automate the Customer Service process and save time and resource.
Synapse has built in Call Recording Option to record All calls or selected calls (external or internal calls).
Calling features like Call routing based on groups, queues, skill-based routing or custom rules for distribution of calls.
Enjay Synapse support Manual Calling, Auto Calling, Progressive Calling or Predictive dialling.
Prebuilt Dashboards, Reports, custom reports, Scheduled Email reports to help you drive your business.
Enjay Synapse has a browser interface for management. Reporting is one of the strongest USP. Reports can even be emailed automatically at a particular schedule. There are lots of pre-built reports and also custom reports possible. Example:
Feel secured, we have already done vulnerability tests and hardened the Operating System to make sure your PBX doesn’t get hacked.
Enjay Synapse Solution comes with Support (regular 8×6 and 24×7) to ensure Business continuity and Technical Help.
We provide customisation services to meet your requirements. We also provide you complete and secured API to connect to other software.
Enjay Synapse provides lots of functionality out of the box. No need to do complicated installations or configurations, It just works.
Enjay Synapse is a complete package is itself, no surprises. You know exact cost of ownership, before buying the IP PBX System.
Enjay Synapse IPBX is used by more than 400 Happy Customers across India and outside India also. Rock solid product and excellent Support.
Also known as outbound IVR, where you upload a list of numbers and a sound file to be played. System automatically dials everybody and plays that file. You may also ask for user inputs.
We just reversed Traditional Teleconference. Now System calls participants, you pick up and you join the conference. No remembering number or PIN.
One of the most flexible and comprehensive predictive dialing solution available in market. Support Complex Call logic based on CRM data and Call events in real time.
No IP PBX can survive in isolation. Enjay Synapse API helps you to integrate it with any software platform. Comes with complete documentation, support and sample codes.
Enjay is probably the only IP PBX solution provider, who has an equally matured CRM that too a very tightly integrated with IP PBX. Here is a list of features of Enjay Call Center Software (featuring Enjay’s Sangam CRM & Enjay Synapse).
There are lots of pre-built reports and also custom reports possible. Example
For any organisation missed calls means loss of reputation. Enjay Synapse has a very innovative solution for handling missed calls. Here is how we do it.
Enjay Synapse can be used as both. It can also be used as a virtual PBX using voice over IP technology.
Enjay Synapse supports GSM, VoIP, SIP, lines apart from regular PSTN and PRI lines. Nowadays in market there is new trend of PRI over SIP (currently provided by TATA and BSNL in select area only), which is also supported on Enjay Synapse.
Yes, Enjay Synapse supports all kinds of IP PBX phones. Industry standard is SIP technology and Enjay Synapse supports SIP.
Yes of course, we provide secured, easy and efficient API, along with proper detailed documentation, Training and also sample code for integrating Enjay Synapse with your ERP or any other application on any platform.
Almost yes in all the cases, unless your PBX is really old. Generally any epabx bought after 2005 will be compatible with Enjay Synapse.
No Currently, Enjay Synapse is priced on per server basis. APIs, Add-ons, Customisation and implementation costs are extra.
Excellent product
One of the best telephony solutions. My company has been very lucky to be associated with Enjay
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Excellent product and Excellent Service
One of the best telephony solutions. My company has been very lucky to be associated with Enjoy.Enjoy one of best company for telephony solution good conversation & great solution
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Excellent After Sales Service and Supportq
We have received always timely and positive service from Enjay Team – lead by Mr. Vishal. They are very supportive and understands requirement without we going into lengthy discussions. Always come up with solutions which are practical easy to implement.
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Excellent product and Excellent Service
Best telephony solutions. We have received always timely and positive service from Enjay Team specially Vishal sir and Kunjal Sir. Good conversation & great solution.
My company has been very lucky to be associated with Enjay.
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