Enjay Synapse supports GSM, VoIP, SIP, lines apart from regular PSTN and PRI lines. Nowadays in market there is new trend of PRI over SIP (currently provided by TATA and BSNL in select area only), which is also supported on Enjay Synapse.
Best IP PBX System with powerful and customisable IP PBX Software for your organisation
Enjay Synapse IP PBX System with IVRS, Call Recording, Auto Calling System, CTI and Auto Call Distribution.
IP PBX or IPBX is one thing you will need in this converged world. Traditional phone systems or traditional PBX phone systems offer you basic telephony like making phone calls, whereas IP PBX supports IVR, Call recording, Enjay Synapse is an IP PBX Phone System powered by time-tested IP PBX Software used by more than 400 Happy Customers.
Enjay Synapse IP PBX supports all kinds of telephone lines, like PRI lines, PSTN (regular PSTN lines), GSM (Mobile SIM Cards). Enjay Synapse can be used as a VoIP PBX since it supports all types of VoIP gateways.
The biggest difference between traditional EPABX and IP PBX is that the traditional EPABX is 95% Hardware and 5% firmware, whereas IP PBX is 20% Hardware and 80% PBX software. This is the reason IP PBX systems are much more flexible and versatile as compared to traditional EPABX Systems.
Why is Enjay Synapse Finest IP PBX and Call Center Software?
Computer Telephony Integration
Interactive Voice Response
Built in Automatic Call Recording
ACDS - Automatic Call Distribution System
Inbuilt Automatic Dialer - Predictive Dialer
Reporting Capabilities & Dashboard analytics
Any IP PBX is as strong as its Reporting
Enjay Synapse has a browser interface for management. Reporting is one of the strongest USP. Reports can even be emailed automatically at a particular schedule. There are lots of pre-built reports and also custom reports possible. Example:
Why Choose Enjay Synapse IP PBX over Asterisk PBX System or asterisk software?
Tested & Hardened
Support & Consultancy
Customisation and API
No hidden costs
API for Integration
Complete Call Center Software - Others Provide CRM Integration, we provide integrated CRM
Enjay is probably the only IP PBX solution provider, who has an equally matured CRM that too a very tightly integrated with IP PBX. Here is a list of features of Enjay Call Center Software (featuring Enjay’s Sangam CRM & Enjay Synapse).
There are lots of pre-built reports and also custom reports possible. Example
Solving The Missed Call Puzzle
For any organisation missed calls means loss of reputation. Enjay Synapse has a very innovative solution for handling missed calls. Here is how we do it.
- Firstly, we make sure that you don’t miss any calls by providing you complete details of call distribution over the day so that you can plan your team accordingly.
- Even after that if you miss any calls, Enjay Synapse can send you emails few times a day, so that you make callbacks accordingly.
- The Missed Call report (Email) shows how many calls have been missed, how many called back and how many yet to call back. Synapse intelligently detects whether you have made a callback or not.
- Suppose you schedule it 3 times a day (a) 3 hours after day start (b) 5 hours after day start © 30 minutes before day end.
- This will make sure that at the End of the Day, there are no missed calls which have been unattended.
Yes of course, we provide secured, easy and efficient API, along with proper detailed documentation, Training and also sample code for integrating Enjay Synapse with your ERP or any other application on any platform.