Enjay Synapse has the capability to not only record all your voice calls but also record all the actions on IVR system done by the caller. This helps you to get reporting on abandoned Calls, missed calls. The benefit of IVR recording software is that it helps you to improve the efficiency of Call Center Agents as well as entire IVR System.
Enjay Synapse IVR reports helps you to optimise your IVR System, by observing where do most of the callers drop or abandon the communication.
No doubt Enjay is the first choice of the customer when it comes to creating Contact Centers @ affordable prices.